UAP recognises key stakeholders during customer service week

The new UAP Insurance Rwanda MD, Calisto Ogaye (R) rewards one of the insurance brokers after a breakfast with them during the customer service week.

UAP Insurance Rwanda joined the rest of Rwanda and the world in celebrating Customer Service Week, with the company’s management meeting with key stakeholders and customers to express their appreciation for them and their choice of insuring with UAP.

1509620217UAP introduced a new tagline We are Good Company
UAP introduced a new slogan: 'We Are Good Company.'

During the week, the company’s management engaged all categories of its customers including Insurance Brokers, Direct Sales Force Executives (Agents), Staff and Clients.

Under the slogan ‘We are good company,’ UAP staff also appreciated its stakeholders with several gifts which were much appreciated.

“We would like to assure you of our support and we will keep coming to you to streamline our businesses,” said Vianney Ngarambe, who works with Utmost Insurance Brokers.

Theoneste Uwizeyimana, a Direct Sales Force Member, thanked UAP Rwanda for treating them to a breakfast at Ubumwe Grand Hotel, and said it was encouraging that UAP recognizes their efforts.

1509464216UAP staff being appreciated during the customer service week with cake cutting
UAP staff were shown appreciation during the customer service week with a cake.

“It’s always good to make time to meet us,” he noted.

UAP management and employees also visited some 20 corporate clients, which include banks, telecoms and NGOs, to mention bu a few.

The week was also an opportunity for the Insurer to introduce its stakeholders to the new MD, Calisto Ogaye, who took office early September.

Ogaye emphasized that UAP considers the customer as king and always strives to serve them and keep them satisfied.

“Let’s work together to keep finding the suitable terms and conditions for our customers,” Ogaye told brokers during a breakfast meeting at Kigali Serena hotel.

About UAP Insurance Rwanda

UAP Insurance Rwanda is a subsidiary of UAP Old Mutual Group an integrated financial services provider comprising Banking, Insurance and Investment businesses. The East Africa business is headquartered in Kenya with operations in Rwanda, Uganda, South Sudan and Tanzania. UAP Insurance Rwanda commenced operations in October 2012 to provide General and Health Insurance, with market-led approaches and capacity to offer differentiated solutions. As evidenced by the firm’s customers, UAP Rwanda has a diverse portfolio of protection solutions for customer risks with a customer-centric focus. UAP’s entry into the Rwanda market with innovative solutions has contributed significantly to the scope of insurance products available for customers in the Market. Our vision is to become Rwanda’s revolutionary financial services company; one that is committed to improving the dignity of life by bringing peace of mind and financial freedom to Rwandans. UAP Insurance Rwanda management and staff have adopted local approaches to co-craft solutions for customers and served them with world-class systems and processes to delight them. We have presence in Kigali, Musanze, Rubavu, Kayonza, Muhanga and Rusizi to ensure that we are accessible to our customers.


Read this article and more in issue n° 79 of Hope Magazine.

  • By Hope Magazine
  • Posted 31st October 2017


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