Access Bank appreciates Customers during Customer Service Week

An Access Bank staff at the Gisimenti Branch, Remera offers a client cookies during the customer service week.

Access Bank Rwanda took the opportunity to show appreciation for its customers during the annual customer service week that ran from 2nd to 6th October. The bank held different activities in all its branches, which included serving customers with soft drinks, cookies and sweets as a humble sign of appreciation by the bank’s staff and management.

1509463142Kayitesi(L) receives an award from the RDB CEO, Clare Akamanzi (R), for her exceptional service
Access Bank's Antoinette Kayitesi(L) receives an award from the RDB CEO, Clare Akamanzi (R), for her exceptional customer service.

When visiting Access Bank Rwanda’s main branch, customers were always welcomed with a warm smile from all the serving staff. To cap the week, one of the bank’s employees was recognized by the Rwanda Development Board (RDB) during the Customer Service Week’s closing ceremony at the Kigali Serena Hotel.

As one of the fastest growing banks in Rwanda, Access Bank has over the years evolved to become a catalyst for socio-economic development and is on course to becoming one of the top three banks in Rwanda within the next 5 years. The bank, which offers a wide range of retail products, has its strengths in delivering superior services to its customers with a team that has capacity to serve with the highest level of professional and ethical integrity.

The bank’s team boasts of a young and dynamic workforce that seeks to enhance quality and sustainable customer relations. In the last 10 years, Access Bank has been able to develop innovative products with competitive pricing.

1509463167Access Bank staff always serve their clients professionally and with warm smiles
Access Bank staff always serve their clients professionally and with warm smiles.

This has been mainly done through the migration of cash payments and plastic card payments to payments made over digital channels. These banking solutions including SMS and E-mail alerts, E-statement, Visa cards, as well as payroll management solution. These products are all tailored to meet the needs of its corporate and retail customers.

Access Bank’s business is subdivided in the following departments: Corporate Banking which provides services to multinationals and large domestic clients across a variety of industry sectors; Commercial Banking which covers all non-institutional clients within the value chain of the bank’s large, corporate customers; Personal Banking which concerns all individuals customers.

In 2015 and 2016, the company also set up a Public Sector Unit that offers service to public institutions, and Women Banking. It has been able to attract customers by offering business loans and lines of credit to help commercial and industrial businesses grow and become successful.


Read this article and more in issue n° 79 of Hope Magazine.

  • By Hope Magazine
  • Posted 31st October 2017


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