RDB honours customer champions to promote excellent service delivery

Hope Magazine

As Rwanda joined the rest of the world to celebrate the Customer Service Week with the theme “Building Trust,” officials at the Rwanda Development Board (RDB) emphasised the importance of trust between an organisation and its customers, and between …

MTN top management personally says ‘thank you’ to customers

Hope Magazine

To celebrate the customer service week, which took place from the 2nd to the 6th October, top executives from leading telecom MTN Rwanda took time to interact with customers and express their appreciation for their …

BPR pledges service excellence during the customer service week

Hope Magazine

To celebrate customer service week, BPR took a series of initiatives in its branches to thank its customers for being loyal to …

UAP recognises key stakeholders during customer service week

Hope Magazine

UAP Insurance Rwanda joined the rest of Rwanda and the world in celebrating Customer Service Week, with the company’s management meeting with key stakeholders and customers to express their appreciation for them and their choice of insuring with …

Access Bank appreciates Customers during Customer Service Week

Hope Magazine

Access Bank Rwanda took the opportunity to show appreciation for its customers during the annual customer service week that ran from 2nd to 6th October. The bank held different activities in all its branches, which included serving customers with soft drinks, cookies and sweets as a humble sign of appreciation …

RRA recognizes best taxpayers as it seeks to further increase compliance

Hope Magazine

Rwanda Revenue Authority (RRA) on 13th October held its annual national Taxpayers’ Day to show its appreciation of compliant taxpayers’ contribution to national development, and to sensitise others about the importance of paying …

Serena Hotels scoops seven titles at the 2017 World Travel Awards

Serena Hotels

Serena Hotels scooped seven awards, including category titles of Leading Hotel Brand in four East African countries at the Africa Edition of the 2017 World Travel Awards held in Kigali, …

Bralirwa named best large taxpayer in Rwanda

Hope Magazine

Leading beverage manufacturer Bralirwa has been rewarded as the best large taxpayer of 2016 by Rwanda Revenue Authority (…

Nakumatt named best taxpayer in Rwanda

Hope Magazine

Regional retailer Nakumatt Holdings’ Rwanda-based subsidiary has been named the best tax paper by the Rwanda Revenue …

Kigali Marriott boosts African expansion plan with two awards at WTA

Hope Magazine

Barely one year after opening its doors, Kigali Marriott Hotel has already been recognised at the World Travel Awards, the travel industry’s leading awards …

BRD boosts poultry sector in support of made-in-Rwanda campaign

Hope Magazine

The humble chicken might be a noisy and annoying bird, but when it comes to two key government policies – increasing exports and import substitution through the promotion of made-in-Rwanda products – it has a remarkable potential. It is therefore no surprise that the government made a lot of effort to have …

In Nyamagabe, VisionFund taught poor residents to save and improve their lives

Hope Magazine

KCB Bank’s Mobiloan offers maximum convenience and privacy

Hope Magazine

KCB Bank Rwanda's mobile banking application just got a lot more interesting as the bank has introduced a new option in it that allows customers to apply for loans and receive them immediately. With the KCB Mobiloan, customers do not have to go all the way to a branch to …

How MARKEDU is empowering SMEs with digital marketing

Hope Magazine

If you’re the owner of a small or medium company in this digital age, it might be tempting not to spend money on advertising and just set up social media accounts through which to promote your business. That may not be such a good idea, …

Editorial – We can keep the pace towards macro-economic vitality

Hope Magazine

Rwanda’s financial sector is composed of a wide and growing array of institutions, and is becoming increasingly diversified, metamorphosing into a stable sector bringing along the associative benefits of; maintaining confidence of the public; creating an adequate environment for economic financing; attracting investors; mitigating systemic risks of financial sector …

Special Feature BK – Innovation, technology to shape Bank of Kigali's next 50 years

Hope Magazine

Bank of Kigali, Rwanda’s largest lender by market share and profitability is pledging to drive the sector through building growth on a foundation of technology and innovation over the next fifty …

Special Feature BK – Rwanda: growth through resilience, commitment and innovation

Hope Magazine

Rwanda’s current investment climate comes under the scrutiny of Bank of Kigali’s CEO, Dr Diane Ngendo Karusisi, who points out that foreign investors coming in is the fastest way for the country to grow its economy and realize its development ambitions. The head of the largest commercial bank …

Special Feature BK – FAQ on ‘Bigereho Na BK’ promotion

Hope Magazine

Tell us more about the Bigereho campaign; what is it all …

Special Feature BK – Bank of Kigali shines at Expo 2017 & Inter-Bank Games

Hope Magazine

Bank of Kigali has had an outstanding first half of September, winning big both at the Expo 2017 and at the first inter-bank games. On 6th September, at the closing ceremony of the 20th Rwanda International Trade Fair – or Expo 2017 as it is better known – Bank of Kigali was crowned the …

How Business Partners International’s funding helps SMEs grow

Hope Magazine

Since 2011, Business Partners International (BPI), a Rwandan investment fund, has been providing a wide range of financing services to mostly small and medium enterprises (SMEs) to boost their growth. BPI supports SME growth by providing financing, specialist sector knowledge and value-added services to viable SMEs, hence tackling one of their …

Grofin Success Story: Highland School’s founder shares his experience with other edupreneurs

Hope Magazine

Private education in Rwanda’s Bugesera District reaches new heights with Edward Munyaburanga’s efforts, supported by specialist SME financier …

BRD gets European recognition for financing sustainable energy

Hope Magazine

The Rwanda Development Bank (BRD) has received a Certificate of Merit at the recently held Karlsruhe Sustainable Finance Awards 2017 organised by the European Organisation for Sustainable Development (EOSD). The bank received the certificate specifically for its contribution to the ‘Bye Bye Agatadowa’ (Bye Bye Kerosene Lamps) program which seeks to …

Rwandan food becomes haute cuisine at Ubumwe Grande Hotel

Hope Magazine

As an increasing number of international high-end hotel chains have set up shop in Rwanda over the past decade, what was until recently notably absent was an authentic Rwandan competitor in this …

How KCB BANK is helping Rwandans to own their home

Hope Magazine

With a growing middle class in Rwanda, affordable housing is one of the big challenges. KCB Rwanda is on the frontline of tackling this issue, with its mortgage loan launched in 2011. Hope Magazine talked to Beatrice Chege, Head of mortgage financing at KCB Rwanda, to learn more about KCB’s …

Nakumatt Rwanda celebrates President Kagame’s re-election

Hope Magazine

Regional retailer Nakumatt Holdings, through Nakumatt Rwanda, is proud to join the people of Rwanda in the celebration of President Paul Kagame’s re-election. As private company, Nakumatt Rwanda has enjoyed immense support from Rwanda Government and its respective line agencies. The foreign investment support provided by the government has …